Terms & Conditions

# Rakle Entertainment – Terms & Conditions

**Effective Date:** 6 August 2026

These Terms & Conditions apply to all bookings made with **Rakle Entertainment** through **rakleworks.co.uk**, **djrakle.site**, social media, email, telephone, or in person.

By booking any of our services, you agree to these Terms & Conditions.

—

# 1. About Us

Rakle Entertainment provides professional entertainment services, including but not limited to:

* Mobile DJ Services
* Children’s Parties
* Teen Parties
* Wedding Entertainment
* Corporate Events
* Private Events
* Photo Booth Hire
* Event Equipment Hire
* Party Equipment Hire (where available)

—

# 2. Booking Your Event

A booking is only confirmed when:

* Your booking request has been accepted by Rakle Entertainment.
* The required booking fee has been paid.
* You have received a booking confirmation.

Until your booking has been confirmed, your requested date is not guaranteed and may remain available to other customers.

—

# 3. Booking Fee & Payments

A booking fee is required to secure your chosen event date.

The booking fee is deducted from the total cost of your booking.

The remaining balance is payable **before or upon our arrival at your event**, unless otherwise agreed in writing.

Failure to pay the remaining balance may result in the booking being cancelled and services not being provided.

—

# 4. Prices

All prices are displayed in Pounds Sterling (£).

Prices are subject to change until your booking has been confirmed.

Once confirmed, your agreed price will not change unless additional services or extras are requested.

—

# 5. Cancellations & Refunds

If you need to cancel your booking, please notify Rakle Entertainment as soon as possible.

* If you cancel **14 days or more before your scheduled event date**, your **booking fee will be refunded in full**.
* If you cancel **less than 14 days before your event**, the **booking fee is non-refundable**, as your date has been reserved and we may have declined other bookings.
* Any payments made in excess of the booking fee will be reviewed and refunded where appropriate, subject to any costs already incurred.
* Requests to change the event date are subject to availability and will be considered on a case-by-case basis.

If Rakle Entertainment is unable to provide the booked service due to circumstances within our control and we cannot provide a suitable replacement, you will receive a **full refund of all payments made**, including your booking fee.

—

# 6. Changes to Bookings

Customers may request changes to their booking before the event.

All changes are subject to availability and may incur additional charges.

Changing the event date is treated as a request to transfer your booking and cannot be guaranteed.

—

# 7. Customer Responsibilities

The customer agrees to:

* Provide accurate booking information.
* Ensure safe and suitable access to the venue.
* Ensure adequate electrical power is available.
* Inform us of any venue restrictions before the event.
* Ensure children remain supervised by a responsible adult during children’s events.
* Provide a safe environment for our staff and equipment.

—

# 8. Equipment

All equipment supplied by Rakle Entertainment remains our property at all times.

Customers and guests must not move, interfere with, or operate any equipment unless authorised.

The customer may be responsible for the cost of repairing or replacing equipment that is damaged through negligence, misuse, or deliberate actions by the customer or their guests.

—

# 9. Venue Requirements

The customer is responsible for ensuring the venue provides:

* Adequate setup space.
* Safe access for loading and unloading.
* Suitable electrical power.
* Shelter from adverse weather for outdoor events.
* Compliance with all venue rules and regulations.

Rakle Entertainment reserves the right to refuse to set up or continue operating if conditions are considered unsafe.

—

# 10. Outdoor Events & Weather

Outdoor events are booked at the customer’s own risk.

If weather conditions make it unsafe to operate electrical equipment or continue providing services, Rakle Entertainment may suspend or cancel the service for health and safety reasons.

—

# 11. Delays

While every effort will be made to arrive on time, Rakle Entertainment cannot be held responsible for delays caused by circumstances beyond our reasonable control, including:

* Severe traffic
* Road closures
* Vehicle accidents
* Extreme weather
* Venue access delays
* Other unforeseen circumstances

—

# 12. Weddings

For wedding bookings, customers should provide:

* Event schedule
* First dance details
* Music preferences
* Venue contact information
* Any important announcements

We will work closely with your venue and other suppliers to help ensure your event runs smoothly.

—

# 13. Music Requests

We welcome music requests from customers and guests.

Customers are encouraged to provide:

* Must-play songs
* Do-not-play songs
* Special requests before the event

While we will make every reasonable effort to accommodate requests, we cannot guarantee every song will be available or appropriate for the event.

—

# 14. Photo Booth Hire

Customers and guests must use the photo booth responsibly.

Deliberate or negligent damage to the equipment may result in repair or replacement charges.

Unless requested otherwise, photographs taken during your event may be used by Rakle Entertainment for promotional purposes.

—

# 15. Event Equipment Hire

Customers hiring equipment are responsible for ensuring it is used safely and appropriately.

Loss, theft, misuse, or deliberate damage may result in additional charges.

—

# 16. Health & Safety

Rakle Entertainment reserves the right to suspend or terminate services without refund if:

* Staff are subjected to abuse or threatening behaviour.
* Illegal activities are taking place.
* Equipment or staff safety is at risk.
* Venue conditions become unsafe.

Our staff have the right to work in a safe environment at all times.

—

# 17. Liability

Rakle Entertainment holds appropriate Public Liability Insurance.

Our liability is limited to the total amount paid for the booking, except where liability cannot legally be excluded.

We are not responsible for:

* Indirect or consequential losses.
* Venue issues outside our control.
* Power failures.
* Internet failures.
* Loss of enjoyment.
* Circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes liability for death or personal injury caused by negligence or any other liability that cannot legally be excluded.

—

# 18. Photography & Marketing

We may take photographs or videos during events for promotional purposes.

If you do not wish your event to be featured on our website or social media, please notify us before your event.

—

# 19. Force Majeure

Rakle Entertainment shall not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to:

* Severe weather
* Flooding
* Fire
* Government restrictions
* Industrial action
* Pandemics
* Power failures
* Natural disasters

—

# 20. Privacy

Any personal information collected during the booking process will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.

—

# 21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising under these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

—

# 22. Contact Us

**Rakle Entertainment**

**Email:** [info@djrakle.site](mailto:info@djrakle.site)

**Websites:**

* https://rakleworks.co.uk
* https://djrakle.site

By making a booking with Rakle Entertainment, you confirm that you have read, understood, and agree to these Terms & Conditions.

—

**© 2026 Rakle Entertainment. All Rights Reserved.**